
| About Us The Craft Cottage are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: The Craft Cottage The Mews Courtyard, Main Street, Kirkby Lonsdale, Lancashire, LA6 2AJ Phone: 015242 71193 Fax: Not Available Email: mail@thecraftcottage.co.uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Please note, we may contact you after you have made a purchase to review the products you bought on our website. You do not have to review any product, but it would be appreciated if you did. Your details wil still remain hidden from the public when you submit a review , with just your name and generic location (i.e. London) displayed wiith your review. We believe this will improve your shopping experience as more custopmers submit honest reviews. |
| Shipping And Handling Postage Charges. We offer you a range of postage options at checkout, from 1st class, 2nd class, Standard parcels and more, so you can choose how much you want to pay, and how quickly you get your goods! As a rule, we don't aim to make a profit on postage, we will charge you the approximate Royal Mail costs (based on the weight of the goods you purchase) plus a handling fee of 30p, which covers the cost of padded envelopes and postage boxes etc. We believe this is fair. Of course, if you spend over £35 and are in the UK, postage is free! PLEASE NOTE: Shipping outside the UK will incur additional delivery charges depending on your location. It is also possible that you may be charged a goods import tax by your governments customs and excise if outside the UK. The Craft Cottage is not responsible for these additional charges. If in doubt, please contact your countries customs and excise department for goods import information. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 5 business days by your chosen shipping method . International orders are generally received in under 30 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added and inclusive ij the price. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 015242 71193(International +44 15242 71193 or write to us at The Mews Courtyard, Main Street, Kirkby Lonsdale, Lancashire, LA6 2AJ |
| Privacy Policy TheCraftCottage do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Please Note, We can not accept returned books. All other products are returnable accept for book and patterns which we can not resell or return ourselves. |
www.TheCraftCottage.co.uk - Telephone: 015242 71193 - Wools, Yarns, Craft Kits & Haberdashery